FAQ

Why use a Remote DBA?

Why is a Remote DBA more cost effective?

Are your DBAs as good as the ones I’d hire myself?

Can you really monitor a system just as well from a remote location?

What’s your strength? Why should I use your company?

What database products do you support?

Can you be more specific about how the service works?

What don’t you cover as part of your service?

WHY USE A REMOTE DBA?

A good DBA is worth his/her weight in gold. However, affording a DBA can be difficult. By using a Remote DBA, you can obtain the same high skill and care at a fraction of the cost of hiring your own.

Top

WHY IS A REMOTE DBA MORE COST EFFECTIVE?

There’s an old truism that a good DBA has to know how to look busy. That’s because the better a DBA is, the more smoothly systems run, and consequently the less busy the DBA is on a daily ba-sis. Once this point has been achieved, the DBA becomes an insurance policy, that is, available whenever needed. A remote DBA provides the same insurance and dedication to your requirements at only a fraction of the cost.

Top

ARE YOUR DBAS AS GOOD AS THE ONES I’D HIRE MYSELF?

The DBAs we use all have many years of experience supporting production systems. Many of them are recognized leaders in their field and have written articles, taught classes, and mentored other DBAs.

Top

CAN YOU REALLY MONITOR A SYSTEM JUST AS WELL FROM A REMOTE LOCATION?

Yes!

Just as a database engine (SQL Server or Oracle) allows users to query the database from any location, the engine also allows database administrators to perform their functions remotely. Administrators no longer have to sit in front of a server. Instead, servers can be securely stored in a data center, while the administrator monitors it via the network.

Top

WHAT’S YOUR STRENGTH? WHY SHOULD I USE YOUR COMPANY?

Other companies believe in technology. We believe in people. Our services are all provided by senior, experienced, dedicated DBAs. All of our DBAs use tools and technology to make the job easier, however, they also use their considerable talents to analyze and understand your environment in a way that no automated system can.

Top

WHAT DATABASE PRODUCTS DO YOU SUPPORT?

We support Microsoft SQL Server and Oracle. We plan on supporting other database engines in the future.

Top

CAN YOU BE MORE SPECIFIC ABOUT HOW THE SERVICE WORKS?

Database administration covers the following categories; performance analysis and performance tuning, system maintenance and maintainability, replication and clustering analysis and recommendations, backup and contingencies, security, and design (writing queries or creating schemas). We also provide training, mentoring, and strategic advice on database trends.

At the start of the engagement, a service level agreement is created that clarifies what in-house staff will cover versus what DB Directions will be responsible for, the hours we will cover the systems, and an agreed upon response time. We will also map out a detailed escalation plan.

A primary DBA will then be assigned to your account whose responsibility is to become as familiar with the intricacies of your environment as an internal DBA. We will also install scripts that will allow us to monitor the heartbeat of your system and gather valuable statistics to provide you further insight into your database performance and growth. Though you will have a primary DBA, our whole staff will be available when necessary to support your needs.

Top

WHAT DON’T YOU COVER AS PART OF YOUR SERVICE?

Since we are not physically at your site, we cannot change tapes or turn off the power to servers or other devices.

Top